Thomas Chow

220 Montgomery St. FL15
San Francisco, CA 94104
Voice: (415) 788-6230

1/01 - 8/01

COMMUNITY HEALTH CENTER NETWORK
IT Systems Administrator
Managed IT operations and projects. Drafted official IT policies and staff manual. Assisted in consulting contract negotiations. Conducted training sessions.  Maintained vendor relations.

Oakland, CA

10/00 - 1/01

UNIVERSITY OF CALIFORNIA FINANCIAL SERVICES
Programmer/Analyst I
Managed helpdesk operations. Deployed and maintained 100+ Windows NT workstations. Administered Win NT 4.0 application, domain, and file servers.  Updated Access web database.

Berkeley, CA

11/98 - 10/00

UNIVERSITY OF CALIFORNIA STUDENT INFORMATION SYSTEMS
Computer Resource Specialist I
Trained users in the utilization of software packages and equipment. Administered Windows NT and Macintosh LAN and file/print servers. Secured domain and network file server vulnerabilities. Designed intranet and departmental websites.

Berkeley, CA

5/00 - 6/00

LIGHTSHARE.COM
Freelance Graphic Designer
Visualized application layout and website for Lightshare service. Designed templates for current webpages under the direction of the CEO and VP. Consulted and advised management on design and GUI issues.

Mountain View, CA

3/98 - 11/98

UNIVERSITY OF CALIFORNIA HOUSING & DINING SERVICES
Administrative Computing Support Consultant
Maintained, deployed, and upgraded computer equipment. Provided technical support to clients. Coordinated routine operations and projects. Managed support consultants and mentored new consultants. Designed a Macintosh LAN and mixed Linux/Win NT LAN.

Berkeley, CA

6/97 - 10/97

DIRECT NETWORK ACCESS (DNAI)
Front Desk Representative
Participated as a team member in a high pace Internet Service Provider. Administered customer service, sales, and technical support to clients. Recommended services based on client needs. Maintained phone system operations and LEC relations.

Berkeley, CA

3/96 - 8/96

EARTHLINK NETWORK
Technical Support Representative
Administered technical support to customers and tested nationwide dial up locations. Performed routine network updates and created reports. Assisted users in troubleshooting by phone, in person, and over e-mail. Supervised incoming technical support representatives.

Pasadena, CA